Return Information

 

When initiating a return, it is essential to follow the outlined procedures to ensure a smooth and efficient process. The return address for all items is as follows:

M. Chelik
Staru iela 22, Katlakalans
Kekavas Nov., LV-2111 Latvia
Tel: +371 277 00121

Once you have initiated the return, it is required to send the tracking number to loredzo@loredzo.com. This step is crucial for tracking the return shipment and expediting the refund process.

Please be aware of the following important notes regarding returns:

- All return shipping costs are the responsibility of the customer unless the item is defective. This means that if the item received is not as described or has a manufacturing defect, the return shipping costs may be covered.

- Items must be returned in their original condition. This includes ensuring that all tags and packaging are intact. Returns that do not meet these criteria may not be accepted.

If you have any questions or require further clarification about the return process, please do not hesitate to contact us at loredzo@loredzo.com. Our team is available to assist you with any inquiries you may have regarding your return.